Frequently Asked Questions
Everything you need to know about So iLL climbing gear and apparel.
What is the sizing like for So iLL climbing shoes?
Our climbing shoes typically follow a performance fit. We recommend checking the specific sizing chart on each product page, as some models are designed to be sized up for comfort or down for aggressive climbing.
How long does shipping take for domestic orders?
Domestic orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days to arrive, depending on your location.
What is your return policy for gear and apparel?
We offer returns on unworn apparel and unused gear within 30 days of purchase. Please note that for safety reasons, climbing hardware and ropes cannot be returned once they have been used.
Do you offer international shipping?
Yes, we ship our products globally. International shipping rates and delivery times are calculated at checkout based on the destination country and package weight.
Are your products vegan-friendly?
Many of our climbing shoes and lifestyle products are constructed using synthetic materials and vegan-friendly glues. Please refer to individual product descriptions for specific material details.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.