Returns & Exchanges
We stand behind our climbing gear and apparel, offering a 30-day window for returns or exchanges on items in new, unworn condition with original packaging. Please note that for safety reasons, all load-bearing climbing hardware is final sale.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is authorized, download and print the prepaid shipping label provided via email.
Pack Your Gear
Securely package your items in their original boxes, ensuring all tags are attached and the gear is free of chalk or dirt.
Ship and Track
Drop your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing